Service agreement.

What this agreement covers

This is a service agreement between Dominic Stroder, doing business as Stroder Web Services ("SWS"), and the client named above. It covers the design and development of a website based on the package and add-ons selected. Anything not explicitly listed in the selected package is not included.

Payment terms

• Upfront: a 50% non-refundable deposit is required before work begins; the remaining 50% is due before the site goes live.
• Pay-as-you-go (PAYG): instead of paying the build upfront, you may finance it over 12 monthly payments (the build price divided by 12 and rounded to the cent, added to your monthly plan, no markup). You take ownership of the site files when the build is paid in full - at month 12, or via an early lump-sum pay-off.
• Every client is on a monthly plan (hosting at minimum), since a live site requires hosting. On the upfront option, your first month is on your launch bill together with the build balance, and the plan bills monthly from then on. On PAYG, it starts the day you sign up and is billed together with your monthly build payment.
• All payments are processed through Stripe.

Timeline

• Starter: 5-7 business days
• Standard: 10-14 business days
• Premium: 14-21 business days
• Rush Build add-on ($500, Standard and Premium only): the finished site is ready to launch in 7 business days, counted from payment, the full intake and all content. Changes requested during a Rush build are completed within one business day. The clock pauses for anything waiting on the client or on outside services SWS does not control (the client's domain, DNS, Cloudflare, Google, the client's other vendors). The $500 is refunded only if the delay is caused by SWS.
• Timelines begin after the intake form is received and the deposit is paid (on pay-as-you-go, the first monthly payment). Client delays do not count against SWS.

Revisions

• Starter: 2 revision rounds included. Standard and Premium: 3 rounds.
• All changes for each round must be submitted at once.
• Revisions completed within 2-3 business days.
• Additional rounds: $75/round or $50/hour.
• Major scope changes are quoted separately.

Client responsibilities

• Provide all content (text, images, logos) in a timely manner.
• Respond to questions and reviews within 5 business days.
• Designate one point of contact for all communication.
• Ensure all provided content is accurate and legally usable.

Ownership and rights

• Before final payment: SWS retains full ownership of all work.
• After final payment: Client owns the completed website files, including the code for any custom features built for the client, such as an online store.
• The client's domain is registered in the client's name from the start, and the client may transfer it away at any time at no charge.
• SWS retains portfolio rights unless the client requests otherwise in writing.

Hosting

• Monthly hosting is required for the site to remain live.
• Hosting may be cancelled at any time by a message in your client portal, a text or an email. Service runs through the end of the month already paid, followed by a 30-day grace period during which the site stays live.
• For a fully-paid build (upfront, or a completed PAYG term), SWS will export and provide your website files on request, at no charge, anytime before the grace period ends.
• For a PAYG build cancelled before it is paid in full, the site files stay with SWS until the build is paid off, per our Refund & Cancellation Policy.

Cancellation

• The deposit is non-refundable when the client cancels, except that work completed before cancellation is billed hourly ($50/hour) against it, and if that total is less than your deposit, the difference is refunded. You never owe more than the deposit, and the work stays with SWS unless the build is paid in full.
• If SWS cancels for a reason not caused by the client, the full deposit and any additional payments are refunded.
• PAYG cancellation: you may cancel any month with no exit fees; after a 30-day grace period the site goes offline. If cancelled before the build is paid off, the source files stay with SWS, you owe nothing further, and payments already made are not refunded. Full details are in our Refund & Cancellation Policy.

Unresponsive client

• 30+ days unresponsive: project is archived after final notice.
• Archived projects can be reactivated for a $150 restart fee.
• 90+ days from archive date: project is permanently abandoned. No refunds.

Liability

SWS is not liable for client-provided content, loss of business or revenue, or indirect damages. Total liability shall not exceed the total amount paid for the project.

Warranty

• 30-day warranty after launch covering bugs and functional issues.
• After warranty: fixes handled at $50/hour.

30-day performance commitments (switcher builds)

For clients migrating from an existing platform (Wix, Squarespace, Shopify, Webflow, GoDaddy, etc.), SWS commits to the following measurable outcomes by day 30 after launch:

Technical promises (SWS-controlled):

1. Lighthouse Performance 90+ on mobile and desktop (pagespeed.web.dev). We build to that target, and if a page measures below it we fix it at no cost within 7 days.
2. LocalBusiness schema on every page, validating clean at search.google.com/test/rich-results.
3. Every phone number is mobile-tappable (tel: link), verified on a real phone.
4. Contact form delivers through our own relay, which is checked weekly to confirm it is up and answering; a delivery failure is fixed free within 7 days.
5. 301 redirects from every old URL live the moment DNS flips.

Active-management promises:

6. Submitted to Google on launch day. SWS submits your sitemap to Google Search Console on launch. Google decides when it indexes a page, and SWS does not control that timing.
7. 30-day overlap window: client maintains the old platform for 30 days as a safety net.
8. Ranking monitoring every week from launch. Investigation within 1-2 business days if a position-3-or-better keyword drops 5+ positions.

Remedy for missed technical promises (1, 2, 3, 4, 5): SWS will either (a) fix within 7 calendar days at no additional cost, or (b) refund 25% of that month's hosting fee at the client's choice. These are the exclusive remedies; this does not entitle the client to refund of the build fee or any consequential damages.

Limits on active-management promises (6, 7, 8): Google determines what to do with new sites; SWS does every part it controls. Client's old platform stays live only as long as client maintains the subscription.

Exceptions: Technical promises assume reasonable inputs. If client provides 4MB+ unoptimized photos and refuses compression, the Lighthouse 90+ promise is suspended on pages containing those images. Content delays past intake timeline pause the day-30 clock proportionally.

This section applies only to clients migrating from an existing platform (the Site Transfer service). New-site builds without a prior platform are covered by the standard Warranty section only.

Intellectual property

All third-party assets (stock photos, fonts, icons) will be properly licensed. Premium asset costs will be approved by the client before purchase. SWS does not claim ownership of the client's existing branding.

Confidentiality

Both parties agree to keep each other's business information confidential, including login credentials, financials, customer data, and proprietary information. SWS may share it only with the service providers named in our privacy policy, only as needed to deliver the work, or as required by law. This obligation survives the end of this agreement.

Dispute resolution

Both parties agree to resolve disputes through direct communication first, then mediation in Oklahoma County, Oklahoma. This agreement is governed by the laws of the State of Oklahoma.

Modifications

This agreement can only be modified in writing with both parties' consent. Verbal agreements and informal messages do not constitute modifications.