Service Agreement

What This Agreement Covers

This is a service agreement between Stroder Web Services ("SWS") and the client named above. It covers the design and development of a website based on the package and add-ons selected. Anything not explicitly listed in the selected package is not included.

Payment Terms

• A 50% non-refundable deposit is required before work begins.
• The remaining 50% is due before the site goes live.
• All payments are processed through Stripe.
• Monthly hosting fees are billed separately once the site is live.

Timeline

• Starter: 5-7 business days
• Standard: 10-14 business days
• Premium Growth: 14-21 business days
• Rush Build add-on ($350): guaranteed 7-business-day turnaround.
• Timelines begin after intake form is received and deposit is paid. Client delays do not count against SWS.

Revisions

• Starter: 2 revision rounds included. Standard and Premium: 3 rounds.
• All changes for each round must be submitted at once.
• Revisions completed within 48-72 business hours.
• Additional rounds: $75/round or $50/hour.
• Major scope changes are quoted separately.

Client Responsibilities

• Provide all content (text, images, logos) in a timely manner.
• Respond to questions and reviews within 5 business days.
• Designate one point of contact for all communication.
• Ensure all provided content is accurate and legally usable.

Ownership and Rights

• Before final payment: SWS retains full ownership of all work.
• After final payment: Client owns the completed website files.
• SWS retains portfolio rights unless the client requests otherwise in writing.

Hosting

• Monthly hosting is required for the site to remain live.
• Hosting may be cancelled with 30 days written notice.
• SWS will provide website files within 14 business days of cancellation.

Cancellation

• Deposit is non-refundable under all circumstances.
• Work completed before cancellation is billed at $50/hour.
• If SWS cancels, the full deposit will be refunded.

Unresponsive Client

• 30+ days unresponsive: project is archived after final notice.
• Archived projects can be reactivated for a $150 restart fee.
• 90+ days from archive date: project is permanently abandoned. No refunds.

Liability

SWS is not liable for client-provided content, loss of business or revenue, or indirect damages. Total liability shall not exceed the total amount paid for the project.

Warranty

• 30-day warranty after launch covering bugs and functional issues.
• After warranty: fixes handled via Web Handyman Retainer ($100/mo) or $50/hour.

Intellectual Property

All third-party assets (stock photos, fonts, icons) will be properly licensed. Premium asset costs will be approved by the client before purchase. SWS does not claim ownership of the client's existing branding.

Confidentiality

Both parties agree to keep each other's business information confidential, including login credentials, financials, customer data, and proprietary information. This obligation survives the end of this agreement.

Dispute Resolution

Both parties agree to resolve disputes through direct communication first, then mediation in Oklahoma County, Oklahoma. This agreement is governed by the laws of the State of Oklahoma.

Modifications

This agreement can only be modified in writing with both parties' consent. Verbal agreements and informal messages do not constitute modifications.