Legal ยท refund & cancellation

Refund & cancellation policy.

Last updated: 2026-10-02

This explains how refunds and cancellations work at Stroder Web Services ("SWS", "we", "us", "our"), the business name of Dominic Stroder. By engaging SWS for any service, you agree to the terms below. We aim to be fair on both sides.

1. Project deposits

Deposits are non-refundable. When you pay your 50% deposit, you are reserving a build slot on our production schedule. That slot is held exclusively for your project, which means we turn away other work to accommodate yours.

Because of that, deposits are not refundable when the client initiates the cancellation, except as described below.

2. Cancellation by the client

If you decide to cancel your project after work has begun:

  • Any work completed up to the point of cancellation is billed at a rate of $50 per hour, paid from your deposit.
  • If the hourly total for completed work is less than your deposit, the rest of the deposit is refunded to you.
  • You never owe more than your deposit.
  • Completed or in-progress work stays with SWS unless the build is paid in full.

3. Cancellation by SWS

If SWS cancels your project for any reason that is not caused by the client (e.g., we are unable to fulfill the agreed scope of work):

  • You will receive a full refund of your deposit.
  • Any additional payments already made will also be refunded in full.

4. Pay-As-You-Go (PAYG) cancellation

If you chose the PAYG plan (paying the build over 12 months instead of upfront), cancellation works slightly differently because ownership of your site files transfers when the build is fully paid:

  • Cancel any month, no exit fees. You can stop at any time with a message in your client portal, a text or an email.
  • 30-day grace period. After your final billing cycle ends, your site stays live for an additional 30 days. Gives you time to migrate elsewhere or change your mind.
  • Site files stay with SWS until paid in full. If you cancel before month 12, the site goes offline after the grace period and we keep the source files. You don't owe us anything further, and we keep the payments already made as fair compensation for the months your site was live.
  • Pay-off-early option. At any point during PAYG, you can pay the remaining balance as a single lump sum to take ownership of your site files immediately, even if you cancel hosting going forward.
  • Month 12 completion. When all 12 PAYG payments are made, the site is yours. Source files, domain (which has been in your name the whole time), and any custom features (including ecommerce code) become yours. Hosting continues only if you keep the monthly hosting subscription active.

5. Monthly hosting cancellation (cash-paid clients)

  • You may cancel your monthly hosting at any time by a message in your client portal, a text or an email, with no notice period.
  • 30-day grace period. After your final billing cycle ends, your site stays live for an additional 30 days before going offline. Same grace as PAYG clients get.
  • No refunds for partial months. If you cancel mid-cycle, your hosting remains active through the end of the current billing period, then the 30-day grace begins.
  • After the grace period, SWS is not responsible for maintaining, storing, or backing up your website files. We will export your files and provide them to you on request, at no charge, anytime before grace ends.

6. Rush fees

  • The Rush Build add-on ($500) is offered on Standard and Premium builds only. With it, your finished site is ready to launch in 7 business days, counted from your payment, your full intake and all of your content, and changes you request during a Rush build are done within one business day.
  • The clock pauses for anything waiting on you, or on outside services we don't control (your domain, DNS, Cloudflare, Google, your other vendors).
  • The $500 is refunded only if the delay is ours.

7. How to request a cancellation

To cancel a project or hosting service, send a written request by a message in your client portal, a text or an email:

Portal: the Messages tab in your client portal

Email: [email protected]

Text: (405) 458-0864

Please include:

  • Your name or business name
  • The project or service you are cancelling
  • The reason for cancellation (optional, but helpful)

We will confirm receipt of your cancellation request and provide any applicable refund details within 5 business days.

8. Questions

If you have any questions about this policy, reach out at [email protected]. We're happy to walk you through anything.