Refund & cancellation policy.

This explains how refunds and cancellations work at Stroder Web Services ("SWS", "we", "us", "our"). By engaging SWS for any service, you agree to the terms below. We aim to be fair on both sides.

1. Project deposits

Deposits are non-refundable. When you pay your 50% deposit, you are reserving a build slot on our production schedule. That slot is held exclusively for your project, which means we turn away other work to accommodate yours.

Because of that, deposits are not refundable under any circumstance when the client initiates the cancellation.

2. Cancellation by the client

If you decide to cancel your project after work has begun:

• Any work completed up to the point of cancellation will be billed at a rate of $50 per hour.
• If the hourly total for completed work is less than your deposit, the remaining balance will be refunded to you.
• If the hourly total for completed work exceeds your deposit, you will be invoiced for the difference.
• No completed or in-progress work product will be delivered until all outstanding balances are paid.

3. Cancellation by SWS

If SWS cancels your project for any reason that is not caused by the client (e.g., we are unable to fulfill the agreed scope of work):

• You will receive a full refund of your deposit.
• Any additional payments already made will also be refunded in full.

4. Monthly hosting cancellation

• You may cancel your monthly hosting at any time by providing 30 days' written notice via email.
• No refunds are issued for partial months. If you cancel mid-cycle, your hosting remains active through the end of the current billing period.
• After cancellation takes effect, SWS is not responsible for maintaining, storing, or backing up your website files. It is your responsibility to obtain a copy of your site before cancellation. We will export your files and provide them to you on request, at no charge, if asked before service ends.

5. Rush fees

• If you requested and paid a rush fee for expedited work, that fee is non-refundable once work has begun.
• If work has not yet started at the time of cancellation, the rush fee may be refunded at SWS's discretion.

6. How to request a cancellation

To cancel a project or hosting service, send a written request to:

Email: [email protected]

Please include:

• Your name or business name
• The project or service you are cancelling
• The reason for cancellation (optional, but helpful)

We will confirm receipt of your cancellation request and provide any applicable refund details within 5 business days.

7. Questions

If you have any questions about this policy, reach out at [email protected]. We're happy to walk you through anything.