How I treat your money, your files, and your domain.

You own what you paid for.

When the build is done and paid in full, the website is yours. The HTML, the CSS, the images you provided, all the content. If you ever want to take it elsewhere or host it yourself, I send you the full source files. (On the PAYG plan, the files become yours when the build is paid off. If you cancel before then, the source files stay with me, per the Refund Policy, and your site stays live for a 30-day grace period.) Your domain is registered in your name from the start, and you can transfer it away at any time at no charge.

Want a current copy? Once your build is paid in full, it is one click in your client portal. The "Export your site" section on the Account tab gives you a ZIP of every HTML page, image, and asset, with a README explaining how to host it elsewhere. I get a notification when you use it; then I leave you alone. No exit interview. Prefer email? Send a "Source files request" to [email protected] and you'll get a zip within 1-2 business days either way.

I answer quote requests within a day or two.

Send a quote request through the message form, by text or by email and I aim to reply within 1-2 business days, and usually the same day. If something blocks that, like a busy build week or family stuff, you hear from me with a new ETA before the deadline, not after it slipped. Same standard applies to existing-client requests sent through the portal.

Deposit is non-refundable, but it's a real reservation.

The 50% deposit holds your build slot on my schedule. I turn away other work to make room for yours, which is why it's non-refundable. If you cancel after work has begun, completed time is billed at $50/hour against your deposit. If the hours don't reach your deposit, the rest is refunded, and you never owe more than the deposit. If I cancel for any reason that's not on you, you get your full deposit back.

Hosting is month-to-month. Cancel anytime.

No long-term contracts. Monthly hosting is required to keep the site live, but you can cancel anytime by a message in your client portal, a text or an email. Your hosting stays active through the end of the current billing period, then the site stays up for a 30-day grace period and comes down. If your build is paid in full, I send you a copy of your website files. No partial-month refunds.

Revisions are included, with reasonable limits.

Starter includes 2 rounds, Standard and Premium include 3. Each round means you submit all your changes at once and I turn them around within 2-3 business days. Additional rounds beyond what's included are billed at $75 per round or $50/hour, whichever you prefer. A "revision" means tweaking the existing direction. Not a redesign. New pages or major scope changes get quoted separately.

30-day warranty after launch.

For 30 days after the site goes live, I fix any bugs or functional issues at no extra cost. Broken links, layout errors, features not working as agreed. All on me. After 30 days, fixes are billed hourly at $50/hr.

Stripe handles every payment. I never touch your card.

Deposits, balances, hosting, retainers. All run through Stripe Checkout. I don't see your card number, your CVV, or your bank info. Receipts come from Stripe automatically.

Your information stays your information.

I don't sell your data or share it for advertising. The outside services I use to run the business, and what each one receives, are listed in the privacy policy. The intake form, contact form, and email replies you send are used only to build, operate, and support your site. Login credentials you share with me (registrar, email host, etc.) are stored in an encrypted password manager and never shared without your written consent. Full privacy policy linked below.

If you go quiet for 30+ days mid-build, the project archives.

Building a website needs collaboration. If I can't reach you for 30+ consecutive days during a build (no replies to emails, calls, or texts), I send a final notice. Another 7 days of silence and the project archives. You can reactivate later for a $150 restart fee. After 90 days archived, the project is considered abandoned and no refunds are issued. This protects both of us. I can't hold a slot indefinitely while turning away other paying clients.

What if something happens to me? The "hit by a bus" question.

Fair question. Most people who hire a solo developer worry about this. Here is the answer.

You own what you pay for. Your domain is registered in your name from day one, and the full source files are yours once the build is paid. Nothing is locked behind a proprietary platform or a builder account that only I can log into. If something ever happened to me (statistically unlikely but worth answering), your site is plain HTML and CSS that any developer can pick up and host on any server. You aren't stranded. You aren't held hostage. That's the actual structural protection.