How we treat your money, your files, and your domain.

You own what you paid for.

When the build is done and paid in full, the website is yours. The HTML, the CSS, the images you provided, all the content. If you ever want to take it elsewhere or host it yourself, we send you the full source files. Per the Service Agreement, that handover happens within 14 business days of cancellation. Your domain stays in your name throughout.

Want a current copy at any time? Email [email protected] with the subject "Source files request" and you'll get a zip within 1 business day. Self-serve download from the client portal is on the roadmap.

Quotes turn around within 1 business day.

Send a quote request through the Build My Package tool or by email and we aim to reply within 1 business day. If something blocks that. A build crunch, family stuff, anything. You hear from us with a new ETA before the deadline, not after it slipped. Same standard applies to existing-client requests sent through the portal.

Deposit is non-refundable, but it's a real reservation.

The 50% deposit holds your build slot on our schedule. We turn away other work to make room for yours, which is why it's non-refundable. If you cancel after work has begun, completed time is billed at $50/hour. If the hours don't reach your deposit, the rest is refunded. If they exceed it, you're invoiced for the difference. If we cancel for any reason that's not on you, you get your full deposit back.

Hosting is month-to-month. Cancel anytime.

No long-term contracts. Monthly hosting is required to keep the site live, but you can cancel with 30 days written notice (email is fine). After cancellation takes effect, we provide a copy of your website files and the site comes down. No partial-month refunds. Your hosting stays active through the end of the current billing period.

Revisions are included, with reasonable limits.

Starter includes 2 rounds, Standard and Growth include 3. Each round means you submit all your changes at once and we turn them around within 48-72 business hours. Additional rounds beyond what's included are billed at $75 per round or $50/hour, whichever you prefer. A "revision" means tweaking the existing direction. Not a redesign. New pages or major scope changes get quoted separately.

30-day warranty after launch.

For 30 days after the site goes live, we fix any bugs or functional issues at no extra cost. Broken links, layout errors, features not working as agreed. All on us. After 30 days, fixes go through the Web Handyman Retainer ($150/month for up to 2 hours) or hourly at $50/hr.

Stripe handles every payment. We never touch your card.

Deposits, balances, hosting, retainers. All run through Stripe Checkout. We don't see your card number, your CVV, or your bank info. Same payment system used by Amazon and Shopify. Receipts come from Stripe automatically.

Your information stays your information.

We don't sell your data. We don't share your data. The intake form, contact form, and email replies you send are used only to build, operate, and support your site. Login credentials you share with us (registrar, email host, etc.) are stored in an encrypted password manager and never shared without your written consent. Full privacy policy linked below.

If you go quiet for 30+ days mid-build, the project archives.

Building a website needs collaboration. If we can't reach you for 30+ consecutive days during a build (no replies to emails, calls, or texts), we send a final notice. Another 7 days of silence and the project archives. You can reactivate later for a $150 restart fee. After 90 days archived, the project is considered abandoned and no refunds are issued. This protects both of us. We can't hold a slot indefinitely while turning away other paying clients.

What if something happens to you? The "hit by a bus" question.

Fair question. Most people who hire a solo developer worry about this. Two answers:

First, it's a family business. Stroder Web Services is run by Dominic and Katie Stroder. Dominic hand-codes every site. Katie handles client outreach and support. We're not a one-person shop. We're a two-person family operation, both with skin in the game and a shared interest in keeping every client served.

Second, you own everything. Full source files, your domain registered in your name, your hosting credentials, your form access. All yours. Nothing locked behind a proprietary platform or a builder account that only we can log into. If something ever happened to both of us at the same time (statistically unlikely but worth answering), your site is plain HTML and CSS that any developer on earth can pick up and host on any server. You aren't stranded. You aren't held hostage. That's the actual structural protection. The family-business piece is the day-to-day stability; the ownership piece is the long-term safety net.